Customer Service Representative

Job Description Benefits Support Associate
Role Overview
We are looking for enthusiastic and customer-focused candidates to join our Benefits Support team. The role involves assisting users with portal access, benefits enrollment, eligibility queries, and coverage-related concerns while ensuring a smooth customer experience.
Key Responsibilities

• Assist users with portal access, navigation, and benefits enrollment.
  
• Resolve eligibility, coverage, and general benefits-related queries.
  
• Accurately document customer interactions and maintain service records.
  
• Meet established Service Level Agreement (SLA), quality, and customer satisfaction targets.
  
• Escalate complex issues to the appropriate teams and follow through until resolution.
  

Job Details

• Position: Benefits Support Associate
  
• Location: Sector 135, Noida
  
• Work Mode: Work from Office (WFO)
  
• Shift: Rotational shifts starting at 6:30 PM, 7:30 PM, and 9:00 PM
  
• Salary: 25,000 CTC per month
  
• In-Hand Salary: 19,000 per month
  

Work Location Address:
Building No. 3, Ground Floor to 4th Floor, Plot No. 20 & 21, Seaview Developers Pvt. Ltd. SEZ, Sector 135, Noida 201301.

If interested please share your CV at [email removed] or connect at [phone removed]