Customer Service Representative

Contact Person : HR Neetu Mehta - [phone removed]

Job Profile- Customer Support Executive

Job Location: Gurugram, Haryana only (On-site)

Qualification- Graduation Mandatory

Languages- Tamil/English

Salary- 2.5 - 4 LPA + Incentives

Working Days- 6 days working with roster off.

Job description

Policy Bazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of Policy Bazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.
• Meet daily, weekly, and monthly targets set by the team lead.

Required Skills:

• Excellent communication skills (verbal and written) in English and Hindi.
• Ability to handle customer queries efficiently and politely.
• Basic computer knowledge and proficiency in MS Office and email.
• Patience and empathy to manage difficult or irate customers.
• Prior experience for customer support role.
• Freshers and experience both can apply.
• Minimum education: Graduate.
• Salary package 2.5 LPA to 4 LPA.

Interested candidates can share their resume to [HIDDEN TEXT] or

What's app to [phone removed]

Regards,

HR Neetu Mehta

Policy Bazaar