Customer Service Representative

Job Summary

We are looking for a friendly and helpful Customer Service Representative to join our team. You will be the first point of contact for our customers, helping them with product inquiries, orders, and ensuring they have a delightful experience with Stalks N Spice.

Responsibilities

• Customer Support: Respond to customer inquiries via phone, email, and chat promptly.
• Order Assistance: Help customers place orders, track shipments, and process returns.
• Issue Resolution: Handle complaints professionally and escalate when necessary.
• Product Knowledge: Provide accurate information about our spices and food products.
• Feedback Collection: Document customer feedback and share insights with the team.
• CRM Management: Maintain accurate customer records in our CRM system.

Qualifications

• Educational Background: Graduate in any discipline.
• Professional Experience: 1-3 years in customer service, preferably in e-commerce or retail.
• Communication Skills: Excellent verbal and written communication in English.
• Problem Solving: Patient and calm approach to handling customer issues.
• Technical Skills: Comfortable with CRM tools and basic computer applications.
• Multitasking: Ability to handle multiple customer interactions simultaneously.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.