Customer Service Representative

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Roles and Responsibilities :

• Handle international calls from clients across various time zones, providing exceptional customer service and resolving their queries efficiently.
• Process customer requests, concerns, and issues through effective communication skills, ensuring high levels of satisfaction.
• Utilize CSE (Customer Service Excellence) training to handle complex situations with empathy and professionalism.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 1-10 years of experience in an International BPO or Call Centre environment.
• Proficiency in handling inbound voice processes for international calling.
• Strong knowledge of CSE principles for excellent customer interaction.