Customer Service Representative

• Handle, research, and resolve phone, chat, email inquiries for NGCO SD customers regarding non-complex functional problems.
• Document and update customer contacts in the Customer Service System.
• Complete any follow-up work related to customer issue resolution.
• Answer general questions, provide education, and offer service to customers in a professional and courteous manner.
• Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center.
• Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences.
• Meet productivity and quality performance expectations as established by NGCO SD management and interfaces.
• Conduct self-evaluations using quality-coaching tools to assess personal skill development and review results with Supervisors.
• Support additional duties as necessary in high volume periods in the SD.