Customer Service Representative

Customer Service Representative
At Orci Care Inc., we are dedicated to improving the healthcare experience by offering digital tools that simplify the exchange of information between consumers, providers, payers, and pharmacies. As a rapidly evolving company at the intersection of healthcare
and technology, we are committed to delivering exceptional customer service to support our clients and partners.

Were seeking a Customer Service Representative (CSR) who will be responsible for providing outstanding service to our customers, resolving issues, answering inquiries, and ensuring customer satisfaction. The ideal candidate will be a skilled communicator,
capable of addressing customer needs promptly and professionally while contributing to the overall success of the team.

Responsibilities:
- Serve as the first point of contact for customers via phone, email, or chat, addressing inquiries and resolving issues efficiently.
- Handle customer complaints and escalate issues to the appropriate team when necessary.
- Maintain a high level of professionalism and empathy when dealing with sensitive healthcare-related information.
- Document and track customer interactions and resolutions in the company's CRM system.
- Collaborate with internal teams (such as IT and Operations) to ensure timely problem- solving.
- Stay up to date with company policies, services, and strategies,
- Follow HIPAA and other healthcare regulations to ensure the confidentiality of customer information.

Required Skills and Qualifications:

- 2-5 years of experience in a customer service role, preferably within a healthcare or technology setting.
- Strong communication skills, both written and verbal.
- Ability to manage and resolve conflicts in a calm and professional manner.
- Experience using CRM software and customer service tools.
- Strong organizational skills and attention to detail.
- Knowledge of healthcare regulations, including HIPAA, is a plus.
- High school diploma or equivalent; additional education or certifications in customer service or healthcare is a plus.
- Ability to work independently and as part of a team.
This role offers the opportunity to be a vital part of Orci Cares mission to simplify healthcare and provide high-quality service to our customers, ensuring they have the support they need in a fast-paced, ever-evolving industry.