Customer Service Representative

Job Summary

• The candidate will deliver an excellent customer experience by handling enquiries, registrations and payments across our centres and digital channels. The role involves building customer relationships, promoting British Council products and services, converting enquiries into registrations through effective follow-ups, upselling and cross-selling, and supporting daily operations while achieving agreed customer service, conversion and income targets.

Role Specific Skills, Knowledge and Experience

• The ideal candidate shall have proven experience in customer service and sales, with a good understanding of marketing and negotiation techniques. The candidate shall be customer-focused, self-motivated, results-driven and a quick learner. Experience with CRM systems and working in a multinational, education or hospitality environment would be an advantage.

Further Information

• Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations.
• Education: The candidate shall have a degree in any field or an equivalent relevant professional qualification in Customer Service.
• Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided.
• Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.