Customer Service Representative

About This Job

BIG Language Solutions

Location: Noida, Uttar Pradesh, India

Work Mode: On-site

Industry: Translation and Localization,Business Consulting and Services

Job Description

Position: Customer Service Representative

Location: Noida

Experience: 1+ year in voice Healthcare customer service

Joining: Immediate Joiners

Preferred Shift: Rotational Shifts & Rotational Offs

Transport: Both-side cab facility available as per hiring zone

About the Role We are looking for customer-focused professionals to join our Healthcare Calling Process. The role involves assisting patients/customers over the phone with healthcare-related services, particularly scheduling and rescheduling medical appointments.

Key Responsibilities

Handle inbound/outbound customer calls related to healthcare services.Assist patients with scheduling, rescheduling, and cancelling medical appointments.Provide accurate information regarding appointments, healthcare services, and related queries.Understand customer requirements and provide appropriate assistance in a professional and empathetic manner.Maintain accurate records of customer interactions and appointment details.Follow defined processes, quality standards, and compliance guidelines.Escalate complex or unresolved customer queries to the appropriate team.Ensure a positive customer experience while handling sensitive healthcare-related conversations.

Requirements

• Minimum 1 year of experience in a voice/calling/customer service process preferred.
• Experience in healthcare, medical appointment booking, BPO, or customer service will be an added advantage.
• Excellent verbal communication skills in English/Hindi.
• Good listening and interpersonal skills.
• Comfortable working in rotational shifts and rotational weekly offs.
• Basic computer knowledge and ability to work on CRM/calling systems.
• Candidates who can join immediately are preferred.