Customer Service Representative

Job Title: Customer Experience Advisor (Fresher & 6 + months Experience)

Location: Hyderabad, Telangana

Department: Operations (International Chat Process & Voice Process)

Report To: Team Leader

Role Overview: Customer Experience Advisor is the first point of contact, handling customer queries across channels with professionalism and empathy.

Key Responsibilities:

• Handle queries on chat, Email and Calls as per process
• Deliver consistent, high-quality customer experience in every interaction
• Resolve concerns efficiently; escalate complex issues as required
• Follow SOPs, maintain accurate documentation, and adhere to schedule & quality standards

Required Skills and Qualifications:

• Undergraduate or Graduate (with no pending backlogs)
• Strong communication skills (verbal & written)
• Excellent typing speed for chat Process (40 WPM with 90% accuracy)
• Manage multiple customer interactions while ensuring a positive experience
• Accurately capture customer details and resolve issues with precision

Requirement: Willingness to work in night shifts & rotational shifts