Customer Service Representative

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls in a timely and professional manner.
• Process customer requests, troubleshoot problems, and escalate complex issues to senior team members when necessary.
• Maintain accurate records of all interactions with customers using CRM software or other tools.
• Meet performance targets for call handling time, quality metrics, and first-call resolution rates.

Job Requirements :

• 1-5 years of experience in an international voice process environment (BPO/Call Centre).
• Strong communication skills with excellent verbal fluency in English language.
• Ability to work on night shifts from Monday to Friday (with flexibility for weekend offs).
• Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.