Customer Service Representative

Customer Service

• Ensure an excellent level of service is provided to Customers and that orders are received, processed & executed in an accurate & timely manner. Full compliance with Envalior proxy & policies in order processing.
• Keep track of complaints in the system and ensure that customer is well communicated.
• Ensuring FG Inventory Levels at W/Hs
• Tracking Forecast received from Customers/BDMs and follow up for orders based on the forecast.
• Ensuring all documentation is completed in case of exports and coordination with CHA & Forwarder for bookings.
• Tracking of Proof of Exports for Physical Exports & Sez.
• Driving the CSL implementation with customers
• Convincing and Onboarding customer on Customer Portal.
• Uploading shipping documents in Citi Direct (Bank) portal for exports transaction and resolved queries raised by Bank, if any.

CSR Role in SAP

• Responsible for the customer sales prices.
• Responsible for processing sales orders,Debit /Credit notes/Return orders including checks on availability, allocation and credit limit.
• Responsible for entering orders on the back order list.
• Responsible for the timely preparation of order confirmations and dispatch details to customers.
• Responsible for monitoring order status (e.g. interrupted or incomplete orders and back orders).
• Initiate workflow for Customer Master creation/extension/changes in PANDA tool/SharePoint

THE IDEAL CANDIDATE

• Commerce graduate + Post graduation in Business Management with Sales/Mktg , International Trade.
• Ability to work within multicultural and international environment •
• Excellent Inter-personal & communication skills.
• Good knowledge of ERP systems SAP – SD module.
• Plus 2 years of experience in Supply Chain function specializing in Customer service / Planning.