Customer Service Representative

Solbeg India

Position: Customer Service Representative (CSR)

Eligibility

• ualification : HSC (Freshers) / Graduates (Freshers) / Candidates with BPO experience

• Experience : Freshers or 6 months to 4 years of experience

Process

• Inbound Customer Support

• Handle customer queries related to home services such as electricians, plumbers, AC

technicians, door repairs, and other technical issues.

• Deliver excellent customer service by resolving queries efficiently and professionally.

Shift Timings

• US 24/7 Rotational Shifts

• 9-hour shift (8 working hours + 1-hour break)

Shift Timing (Rotational)

• 3:30 PM 12:30 AM

• 6:30 PM – 3:30 AM

• 9:30 PM – 6:30 AM

• 12:30 AM – 9:30 AM

Weekly Offs

• 2 Rotational Week Offs

Salary

• HSC/Graduate Freshers: 22,000 (Gross)

• Experienced Candidates: 22,000 – 27,000 (Gross)

Interview Process

• HR Round

• Technical Test

• Operations Round

Work Location

Sanpada, Navi Mumbai

Transport Hiring Boundaries

Company transport (one-side pick-up or drop, depending on shift) is available for candidates

residing in:

• Airoli to Panvel

• Panvel to Vashi

• Taloja Phase 2 (Upto Pendhar Metro Station)

• Ulwe

• Kalwa Naka Road, Thane Railway Station (West

• Chembur (Covered boundaries: BARC Colony, Anushakti Nagar, Tata Colony, Swastik Park,

Chembur Circle, Chembur Naka, and Vashi Naka.)

Chembur (Not Covered boundaries: Mankhurd, Trombay, Chita Camp, Deonar, Shivaji Nagar,

Govandi, Ghatla, Ramabai Ambedkar Nagar, Shivneri Nagar, and nearby areas.)

Mandatory Requirements

• Excellent communication skills in English are mandatory.

• Candidates must be comfortable working in 24/7 rotational shifts and with rotational week

offs.

• Candidates must reside within the company's hiring and transport boundaries.