Customer Service Representative

Role & responsibilities

Key Responsibilities:

• Manage assigned US Health & Welfare plans with strong understanding of plan provisions
• Respond to employee and client queries in a timely and effective manner
• Maintain proactive and positive communication with stakeholders
• Support routine and periodic benefit plan audits
• Research plan rules and recommend changes when required
• Resolve issues using Root Cause Analysis (RCA) and Quick Solver techniques

Preferred candidate profile

• Min 2 years of exp in international voice/Blended process
• must be a graduate
• excellent communication skills
• must be okay with walk in interview rounds
• Must be okay with relocation if falling under non hiring zone

Other Job Details

• 5 Days working
• sat sun offs
• both side cabs
• Shifts - 5:30 PM-3 AM
• Location - Noida sector 135

Interested candidate can WhatsApp me -

HR Archit - [phone removed]