Customer Service Representative
BLR Logistiks (i) Limited · Mumbai · onsite · Posted 41d ago
Undisclosed3–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Role & responsibilities
- Coordinate international transportation operations.
- Manage major/key accounts with high shipment volumes.
- Track import/export shipments and provide timely customer updates.
- Coordinate with shipping lines, airlines, overseas agents, transporters, and customs brokers.
- Handle shipping and customs documentation
- Resolve shipment issues, delays, and customer escalations.
- Ensure compliance with international trade regulations and Incoterms.
- Maintain shipment, billing, and customer records in ERP systems.
- Monitor service levels and customer satisfaction.
Preferred candidate profile
- Experience in major account handling and customer relationship management.
- Strong knowledge of international transportation.
- Hands-on experience with ERP software.
- Strong communication, coordination, and problem-solving skills.
- Proficiency in MS Excel and reporting tools.
Sourced from naukri
Skills
Knowledge of ERP