Customer Service Representative

Job Summary

Customer Service Responsibilities list:

- Manage large amounts of incoming/outgoing calls

- Generate sales leads

- Identify and assess customers- needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/customer service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage customers

Responsibilities and Duties :

CSR Duties and Responsibilities include :

- Managing incoming calls and customer service inquiries

- Generating sales leads that develop into new customers

- Identifying and assessing customers- needs to achieve satisfaction

Qualifications and Skills :

Requirements :

- Proven customer support experience or experience as a client service representative

- Track record of over-achieving quota

- Strong phone contact handling skills and active listening

- Familiarity with CRM systems and practices

- Customer orientation and ability to adapt/respond to different types of characters

- Excellent communication and presentation skills

- Ability to multi-task, prioritize, and manage time effectively

- High school degree