Customer Service Representative

• Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.

• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
  
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  
• Strive and achieve SLA target and business outcome indicators defined by the client
  Job Responsibilities / Authorities
  
• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

• Excellent verbal and written communication skills
  
• Prior international BPO work experience preferred