Customer Service Representative
Neat Everyday · Ahmedabad · onsite · Posted 49d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Handle inbound and outbound customer interactions through calls, emails, chat, and other communication channels.
- Resolve customer queries, complaints, returns, refunds, and order-related issues in a timely and professional manner.
- Provide accurate information about products, services, offers, and company policies.
- Maintain and update customer records in the CRM system.
- Coordinate with internal departments such as Sales, Logistics, Warehouse, and Accounts to ensure prompt resolution of customer concerns.
- Follow up with customers to ensure complete issue resolution and a positive customer experience.
- Monitor customer feedback and escalate recurring issues to the relevant teams.
- Ensure adherence to service quality standards, response timelines, and company policies.
- Build and maintain strong customer relationships to enhance customer satisfaction and retention.
- Required Skills:
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Experience in customer service, customer support, or call handling.
- Proficiency in CRM software.
- Ability to handle multiple customer interactions while maintaining accuracy and professionalism.
- Customer-focused attitude with strong organizational and time management skills.
- Experience in the Wellness, Nutraceutical, Cosmetics, Personal Care, FMCG, or other consumer-focused industries will be preferred.
Sourced from foundit
Skills
Customer Servicecrm softwareCall Handling