Customer Service Representative
Codeyoung · Bengaluru · onsite · Posted 55d ago
Not disclosed1–3 yrsfulltimeSourced from
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About this role
About This Job
Codeyoung
Location: Bengaluru, Karnataka, India
Work Mode: On-site
Industry: E-Learning Providers,Business Consulting and Services,Outsourcing and Offshoring Consulting
Job Description
Customer Support Associate (US International Shift)
Location: Bengaluru, India (HSR Layout)
Company: Codeyoung
Experience: 1–3 years
About Codeyoung
At Codeyoung, we are on a mission to empower the next generation of innovators. We provide live, interactive online classes for K-12 students across the globe (including the US, Middle East, Europe, and India), covering everything from Coding and Robotics to Math and English.
As our student base in the United States continues to expand rapidly, we are looking for a customer-obsessed, empathetic, and sharp Customer Support Associate to deliver exceptional support to our US parents and students during their operational hours.
The Role & Work Schedule
As a Customer Support Associate, you will be the primary point of contact for our US parents and students. Your goal is to deliver quick, empathetic, and accurate resolutions to queries, ensuring every family has a seamless experience on our platform.
Work Schedule & Location Details:
Shift Timings: 10:00 PM to 7:00 AM IST (Fixed US Night Shift)Work Setup: 100% In-Office (Work from Office) at our HSR Layout headquartersWorking Days: 6 Days a Week (With a rotational 1-day week off on a weekday)
What You'll Do
Customer Query Resolution: Handle real-time inbound queries, complaints, and requests from US parents via Live Chat, Email, and Inbound/Outbound Calls.Issue Troubleshooting: Assist parents and students with operational, class link, schedule management, and basic technical queries during live sessions.Class Coordination: Coordinate efficiently between US parents and our global teaching operations team to handle class reschedules, teacher feedback, and subscription updates.Documentation & CRM: Maintain meticulous logs of customer interactions, ticket statuses, and escalations using internal CRM tools.Customer Retention: Turn negative experiences into positive ones by listening actively, showing empathy, and taking ownership of customer problems until they are fully resolved.
What We're Looking For
Experience: 1–3 years of hands-on experience in a Customer Support or Customer Service role (experience supporting US or international clients is strongly preferred).Communication Skills: Exceptional, fluent English communication skills (both written and spoken) with a clear, professional tone suited for US demographics.Shift & Schedule Commitment: 100% commitment to working fixed night shifts (10:00 PM–7:00 AM IST), a 6-day work week, and taking your scheduled week off on a weekday.Workplace Preference: Ready to work full-time from our physical office in HSR Layout, Bengaluru.Problem-Solving & Patience: Calm under pressure, highly empathetic, and quick on your feet when dealing with frustrated or urgent customer requests.
Why Join Us
Global Exposure: Direct interaction with an international user base in the US K-12 education market.Fast Career Progression: Meritocracy-driven culture where top-performing support associates quickly move into team lead or customer success management roles.Vibrant Workplace: Work alongside high-energy peers in a dynamic, fast-scaling startup founded by IIT-Delhi alumni.Perks: Competitive salary, night shift allowances, and modern office setups in the heart of HSR Layout.
Codeyoung
Location: Bengaluru, Karnataka, India
Work Mode: On-site
Industry: E-Learning Providers,Business Consulting and Services,Outsourcing and Offshoring Consulting
Job Description
Customer Support Associate (US International Shift)
Location: Bengaluru, India (HSR Layout)
Company: Codeyoung
Experience: 1–3 years
About Codeyoung
At Codeyoung, we are on a mission to empower the next generation of innovators. We provide live, interactive online classes for K-12 students across the globe (including the US, Middle East, Europe, and India), covering everything from Coding and Robotics to Math and English.
As our student base in the United States continues to expand rapidly, we are looking for a customer-obsessed, empathetic, and sharp Customer Support Associate to deliver exceptional support to our US parents and students during their operational hours.
The Role & Work Schedule
As a Customer Support Associate, you will be the primary point of contact for our US parents and students. Your goal is to deliver quick, empathetic, and accurate resolutions to queries, ensuring every family has a seamless experience on our platform.
Work Schedule & Location Details:
Shift Timings: 10:00 PM to 7:00 AM IST (Fixed US Night Shift)Work Setup: 100% In-Office (Work from Office) at our HSR Layout headquartersWorking Days: 6 Days a Week (With a rotational 1-day week off on a weekday)
What You'll Do
Customer Query Resolution: Handle real-time inbound queries, complaints, and requests from US parents via Live Chat, Email, and Inbound/Outbound Calls.Issue Troubleshooting: Assist parents and students with operational, class link, schedule management, and basic technical queries during live sessions.Class Coordination: Coordinate efficiently between US parents and our global teaching operations team to handle class reschedules, teacher feedback, and subscription updates.Documentation & CRM: Maintain meticulous logs of customer interactions, ticket statuses, and escalations using internal CRM tools.Customer Retention: Turn negative experiences into positive ones by listening actively, showing empathy, and taking ownership of customer problems until they are fully resolved.
What We're Looking For
Experience: 1–3 years of hands-on experience in a Customer Support or Customer Service role (experience supporting US or international clients is strongly preferred).Communication Skills: Exceptional, fluent English communication skills (both written and spoken) with a clear, professional tone suited for US demographics.Shift & Schedule Commitment: 100% commitment to working fixed night shifts (10:00 PM–7:00 AM IST), a 6-day work week, and taking your scheduled week off on a weekday.Workplace Preference: Ready to work full-time from our physical office in HSR Layout, Bengaluru.Problem-Solving & Patience: Calm under pressure, highly empathetic, and quick on your feet when dealing with frustrated or urgent customer requests.
Why Join Us
Global Exposure: Direct interaction with an international user base in the US K-12 education market.Fast Career Progression: Meritocracy-driven culture where top-performing support associates quickly move into team lead or customer success management roles.Vibrant Workplace: Work alongside high-energy peers in a dynamic, fast-scaling startup founded by IIT-Delhi alumni.Perks: Competitive salary, night shift allowances, and modern office setups in the heart of HSR Layout.
Sourced from foundit
Skills
Customer SupportLive ChatemailCRM Tools
About Codeyoung
Codeyoung
501-1000
employees
2019
7 years old
Bangalore,Karnataka
India
About
Codeyoung, being one of the fastest-growing edtech companies, has revolutionized the education system. We were honored with "The Achievers Award" for the best Edtech startup for the year 2023, and we were also featured in India Forbes amongst the top 200 companies with global potential. With a vision to empower every child to become problem solvers, creative leaders and innovators for the future. With our strong presence in 16+ countries and over 30,000 enrolled students we are all set to impart knowledge in the most frolicsome way.
Industries
EdTechEducationE-Learning
Employee ratings
225 reviews
3.7/ 5
Culture
3.7
Career growth
3.2
Work-life
3.5
Employees rate it well for
Work Life Balance28Senior Management24Salary23Work Culture20Learning14
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