Customer Service Representative
TP · Mumbai · onsite · Posted 56d ago
Undisclosed2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Handle customer inquiries and resolve issues professionally.
- Provide exceptional customer service through various channels.
- Collaborate with internal teams to enhance customer satisfaction.
- Develop and maintain thorough knowledge of products and services.
- Identify and escalate complex issues to senior management when necessary.
- Maintain accurate records of customer interactions and transactions.
Job Requirements
- Excellent communication and interpersonal skills are essential.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving and analytical skills are required.
- Proficiency in using computer systems and software applications is necessary.
- Ability to adapt to changing situations and priorities.
- Strong attention to detail and organizational skills are vital.
- A graduate degree or equivalent qualification is preferred.
Sourced from naukri
Skills
hrsdCustomer Experience ManagementWorkforceExcellenceemployee satisfactionworkplaceaccommodationAssistancejob descriptionprovidingTalent AcquisitionTalent managementEmployee Engagementclient relationshipRecruitment