Customer Service Representative

Job Summary

Join Envalior - Imagine The Future!

Are you passionate about pioneering change in a constantly evolving environment At Envalior, we are seeking a talented Customer Service Representative to join our dynamic commercial team.

At Envalior, the future of high-performance materials isnt just being shaped; its being pioneered. A belief in fostering an environment where every voice is heard and ideas are valued is integral to our culture. Empowerment is the driving force behind our pioneering spirit, allowing our teams to take initiative, explore new solutions, and revel in the thrill of constant innovation.

Join us and be a part of a team committed to making a positive impact-where safety, sustainability, collaboration, and empowerment intersect to drive innovation.

Responsibilities

A. Customer Service

• Ensure an excellent level of service is provided to Customers and that orders are received, processed & executed in an accurate & timely manner. Full compliance with Envalior proxy & policies in order processing.
• Practices/procedures that best meet customer s needs & at the same time be consistent with corporate requirement.
• Consolidate short terms forecasts / orders received from Customers / Distributors & submit to Demand Chain planner.
• Coordination between Finance Dept. and Customers for Overdue prior to planning dispatches.
• Register complaint in CRM and send the complaint confirmation and 8D reports to customer.
• Keep track of complaints in the system and ensure that customer is well communicated.
• Ensuring FG Inventory Levels at W/H s
• Tracking Forecast received from Customers/BDM s and follow up for orders based on the forecast.
• Ensuring all documentation is completed in case of exports and coordination with CHA & Forwarder for bookings.
• Tracking of Proof of Exports for Physical Exports & Sez.
• LC Documentation
• Driving the CSL implementation with customers

CSR Role in SAP

• Responsible for the customer sales prices.
• Responsible for processing sales orders, Debit /Credit notes/Return orders including checks on availability, allocation and credit limit.
• Responsible for entering orders on the back order list.
• Responsible for the timely preparation of order confirmations and dispatch details to customers.
• Responsible for monitoring order status (e.g. interrupted or incomplete orders and back orders).
• Initiate workflow for Customer Master creation/extension/changes in PANDA tool/SharePoint
• Initiate PANDA workflow for Material code creation & extension in PANDA tool

The Ideal Candidate

• Commerce graduate + Post graduation in Business Management with Sales/Mktg , International Trade.
• Ability to work within multicultural and international environment -
• Excellent Inter-personal & communication skills.
• Good knowledge of ERP systems - SAP - SD module.
• 3 to 5 years of experience in Supply Chain function specialising in Customer service / Planning.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.