Customer Service Representative

Key Responsibilities:

• Explain products and services in a professional manner via email, text message, or chat.

• Engage with customers while communicating warmth, empathy, and patience throughout interaction.

• Ensure that appropriate actions are taken to resolve customer problems and concerns.

• Escalate customer needs that require additional knowledge or ability to leadership.

• Timely communication with US teams via email, chat, and/or ticketing systems.

• Follow DDC procedures and guidelines to ensure that DDCs services are offered in a manner consistent with our mission and vision statements.

• Other duties as assigned or become evident.

Knowledge, Skills, and Abilities:

• Two (2) years’ experience in customer service, preferably in contact center environment.

• Able to speak, write, and read English fluently, ensuring clear communication and proper grammar in all customer interactions.

• Effective communication via phone, email, chat, and ticketing systems including proper tone for customer interactions.

• Attention to detail in documenting interactions and keeping track of follow-ups.

• Basic technical troubleshooting skills when supporting technical aspects of customer needs.

• Flexibility in handling shifts that cover US business hours.