Customer Service Representative
Accenture · Hyderabad · onsite · Posted 58d ago
Undisclosed3–8 yrsfulltimeSourced from
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About this role
About The Role
Project Role :Customer Service Representative
Project Role Description :Provide functional, technical or administrative support to resolve customer problems and queries.
Must have skills :Customer Service Management
Good to have skills :NA
Minimum
3 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:
As a Customer Service Representative, a typical day involves engaging with customers to address their concerns and inquiries through various communication channels. The role includes coordinating with different departments to ensure timely resolution of issues and maintaining accurate records of customer interactions. This position requires attentiveness to customer needs, managing multiple tasks efficiently, and contributing to a positive customer experience by providing clear and helpful information throughout the day.
Roles Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with colleagues to enhance service delivery and share best practices.
- Maintain detailed documentation of customer interactions and resolutions.
- Assist in identifying trends in customer feedback to support continuous improvement.
- Support junior team members by sharing knowledge and providing guidance when needed.
Professional Technical Skills:
-
Must To Have Skills:
Proficiency in Customer Service Management.
- Strong communication skills to effectively interact with customers and internal teams.
- Ability to manage multiple customer requests and prioritize tasks efficiently.
- Experience in using customer relationship management tools and software.
- Problem-solving skills to identify issues and provide appropriate solutions.
- Capability to work collaboratively within a team environment.
- The candidate should have minimum 3 years of experience in Customer Service Management.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
Qualification15 years full time education
Project Role :Customer Service Representative
Project Role Description :Provide functional, technical or administrative support to resolve customer problems and queries.
Must have skills :Customer Service Management
Good to have skills :NA
Minimum
3 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:
As a Customer Service Representative, a typical day involves engaging with customers to address their concerns and inquiries through various communication channels. The role includes coordinating with different departments to ensure timely resolution of issues and maintaining accurate records of customer interactions. This position requires attentiveness to customer needs, managing multiple tasks efficiently, and contributing to a positive customer experience by providing clear and helpful information throughout the day.
Roles Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with colleagues to enhance service delivery and share best practices.
- Maintain detailed documentation of customer interactions and resolutions.
- Assist in identifying trends in customer feedback to support continuous improvement.
- Support junior team members by sharing knowledge and providing guidance when needed.
Professional Technical Skills:
-
Must To Have Skills:
Proficiency in Customer Service Management.
- Strong communication skills to effectively interact with customers and internal teams.
- Ability to manage multiple customer requests and prioritize tasks efficiently.
- Experience in using customer relationship management tools and software.
- Problem-solving skills to identify issues and provide appropriate solutions.
- Capability to work collaboratively within a team environment.
- The candidate should have minimum 3 years of experience in Customer Service Management.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
Qualification15 years full time education
Sourced from naukri
Skills
Customer ServiceCustomer ExperienceService Managementcrmservice deliverycustomer feedbackCommunication SkillsCustomer Service ManagementRelationship Management
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
About
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
Industries
IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting
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