Customer Service Representative

Location: Bangalore & Hyderabad

Experience - Minimum 2 years of experience

Contract: 6 to 9 Months

Bangalore: Rotational Shifts

Hyderabad: UK Shifts

(In case of night shifts, cab facility will be provided)

• Experience into Inbound voice process and prior experience in voice process for international clients
• Excellent communication skills
• Handle inbound customer queries related to international banking products and services
• Provide accurate, prompt, and empathetic customer support
• Achieve first-contact resolution (FCR) across customer interactions
• Identify and recommend value-added banking products based on customer needs
• Adhere to banking regulations, compliance requirements, and quality benchmarks
• Maintain detailed and accurate interaction documentation
• Meet assigned individual KPIs, productivity, and sales targets
• Handle escalations professionally and resolve conflicts effectively

Please share your CV at [email removed]