Customer Service Representative

Job Description: AR Executive (Voice Process) – DULY (Medical Billing)

Location: Thane, Maharashtra

Process Type: Blended (Voice Focus)

Job Overview:-

We are seeking a detail-oriented and experienced Accounts Receivable (AR) Executive to join our team in Thane. This position is part of a blended voice process supporting the DULY Line of Business. The ideal candidate will be responsible for follow-ups with insurance companies, managing claim denials, and ensuring timely reimbursement for healthcare providers.

Key Responsibilities:-

• Follow up on pending, unpaid, or denied medical insurance claims via phone and web portals.
• Analyze medical billing claims, identify denial trends, and take necessary corrective action for resolution.
• Communicate effectively with US insurance representatives to resolve billing discrepancies and appeal denied claims.
• Maintain accurate, structured documentation of all customer and payer interactions in the RCM database.
• Meet daily, weekly, and monthly productivity and quality metrics as outlined by operational leadership.

Candidate Eligibility & Criteria:-

• Education: Higher Secondary Certificate (12th Pass) or Graduate in any discipline.
• Experience: Minimum 6 months of mandatory experience in US Healthcare AR / Medical Billing.
• Skills:
• Strong verbal and written communication skills (English).
• Good knowledge of the Revenue Cycle Management (RCM) flow, CPT/ICD codes, and claim denial handling.
• Proficient keyboarding skills and basic computer competency.

Shift & Work Schedule:-

• Work Days: 5 days a week.
• Offs: 2 rotational week-offs per week.
• Process: Blended (Voice Process).

Compensation & Recruitment Details:-

• In-Hand Salary: Up to ₹28,000 per month (determined by qualification, previous salary history, and evaluation performance).
• Selection Process: HR Round // AMCAT Test // Operations Interview

How To Apply

Contact For more details: HR Vaishnavi - [phone removed]