Customer Service Representative

Customer Support Executive

Location: Gurugram, Haryana

Interview Mode: Face-to-Face

Immediate Joiners Required!!

CTC- 2.5 LPA to 4 LPA + Incentives

Contact Person- HR Ankita Bisht

Contact No- [phone removed]

Job Descriptio

nPolicyBazaar.com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction

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Key Responsibilitie

• s:Handle inbound and outbound calls to address customer queries and concern
• s.Provide accurate information regarding insurance policies, premium calculations, and policy statu
• s.Escalate unresolved queries to the appropriate internal teams and ensure timely follow-u
• p.Maintain customer records by updating information in the CRM syste
• m.Ensure customer satisfaction through professional communication and problem-solvin
• g.Meet daily, weekly, and monthly targets set by the team lea

d.Required Skill

• s:Excellent communication skills (verbal and written) in English and Hind
• i.Ability to handle customer queries efficiently and politel
• y.Basic computer knowledge and proficiency in MS Office and emai
• l.Patience and empathy to manage difficult or irate customer
• s.Prior experience in a call center or customer support role is a plu
• s.Freshers and experienced candidates can both app