Customer Service Representative (Student counselling)

Job Description (10 positions)

• Engage with students and parents empathetically across calls, chats, reviews, and social platforms.
• Resolve learner queries with speed, clarity, and professionalism.
• Build trust and ensure a seamless student experience through timely follow-ups and proactive support.
• Guide students through academic challenges and motivate them to stay consistent in their preparation.
• Monitor and manage online reputation across platforms and communities.
• Collaborate closely with internal teams to share learner feedback, insights, and improvement suggestions.
• Support Class 12th students throughout their learning journey and help them perform confidently in board examinations.

Requirements

1 to 4 years of experience in Customer Success, ORM, Digital Support, or related roles.

● Excellent communication skills in English and Hindi.

● Strong understanding of social media platforms and ORM practices.

● Empathetic, patient, and learner-first mindset

● Highly organized, detail-oriented, and proactive in problem-solving.

● Ability to handle student concerns with maturity and positivity.