Customer Service Representative - Spanish
Enhancor Services · Pune · onsite · Posted 23d ago
About a minute. You'll make an account on the way through.
About this role
Role & responsibilities
Flexibility to work during the US and rotational shift is essential.
Message intake & dispersal.
Providing support through voice, chat, or calls.
Scheduling & appointment setting.
Order intake.
Opening trouble tickets.
Email response.
Monitoring system alerts.
Immediate notification of emergent issues and more.
After Hours Emergency Call Handling.
Complaints and Escalation Handling.
Qualification & Skills:
Looking for someone having 0.6 months to 4 years of relevant experience.
Should know Spanish.
A welcoming voice with an upbeat tone.
Typing speed must be over 25 WPM. A test will be administered.
Excellent customer service and computer literacy skills.
Excellent command of grammar and spelling must be adept at paying attention to detail.
Flexible, a team player with exceptional verbal and communication expertise.
Computer skills in a Windows-based environment.
• Must be available to work a weekend day (Sat or Sun each week). • Training will last approximately one week. In your second week, you will move to your new set schedule. • Good attendance & schedule adherence following.
Sourced from naukri