Customer Service Representative - Inbound Voice

Contact Centre Representative (Customer Support / Customer Service)

Experience: Minimum 2 years of experience

Duration: 9 months contract
Location: Bangalore - Bannerghatta

Shifts: Rotational Shifts (In case of night shifts, cab facility will be provided)

Work Mode: Work from office

Qualification: Graduation Required

Only Immediate Joiners will be considered for this role.

A Contact Centre Representative is responsible for handling inbound (and sometimes outbound) customer interactions via phone and email in a rotational shift-based environment. The role focuses on resolving customer queries at first contact, ensuring high customer satisfaction, maintaining quality standards, and offering appropriate product or service solutions based on customer needs.

Required Skills & Competencies

• Excellent verbal and written English communication skills
• Strong customer handling and interpersonal skills
• Ability to work in a high-volume, fast-paced environment
• Good email writing and professional communication etiquette
• Strong problem-solving and analytical thinking ability
• Time management, prioritization, and multitasking skills
• Adaptability and flexibility to work in shifts (UK/US)
• Empathy, patience, and active listening skills
• Basic domain knowledge of contact center/customer service processes
• Ability to work under pressure and maintain service quality

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Subject " Customer Service - Your Current location - Notice Period)