Customer Service Representative II

Roles & Responsibilities

Perform high end order processing tasks for assigned regions using Oracle JD Edwards, SAP, BaaN, PRMS, Macola, AS400 and other applications used by the function

Engage in activities to provide an enhanced customer experience

Ensure adherence to company procedures, policies, and systems.

Ensures that performance metrics / SLAs are met

Adhere to daily turnaround time for orders as per set TAT guidelines

Ensure adherence to all internal / external processes defined

Proactively calls out issues that can potentially hamper the business processes

Solves a range of straightforward problems and analyzes possible solutions using standard procedures

Other Requirements

Preferably Bachelor?s degree (Arts, Science, Commerce, Business Administrations)

2-3years? Hands on experience on Order Management

Requires strong computer skills, including Microsoft office

Display excellent verbal and written communication and social skills.

Highly thorough and organized with excellent analytic and problem-solving abilities

Able to multi-task, prioritize and handle time effectively

Customer orientated and ability to adapt/respond to different types of tasks

Flexible to work in Night Shifts

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.