Customer Service Representative II

Roles Responsibilities

• Perform high end order processing tasks for assigned regions using Oracle JD Edwards, SAP, BaaN, PRMS, Macola, AS400 and other applications used by the function
• Engage in activities to provide an enhanced customer experience
• Ensure adherence to company procedures, policies, and systems.
• Ensures that performance metrics / SLAs are met
• Adhere to daily turnaround time for orders as per set TAT guidelines
• Ensure adherence to all internal / external processes defined
• Proactively calls out issues that can potentially hamper the business processes
• Solves a range of straightforward problems and analyzes possible solutions using standard procedures

Other Requirements

• Preferably Bachelor s degree (Arts, Science, Commerce, Business Administrations)
• 2-3years Hands on experience on Order Management
• Requires strong computer skills, including Microsoft office
• Display excellent verbal and written communication and social skills.
• Highly thorough and organized with excellent analytic and problem-solving abilities
• Able to multi-task, prioritize and handle time effectively
• Customer orientated and ability to adapt/respond to different types of tasks
• Flexible to work in Night Shifts

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.