BENGALURU · FULLTIME
Customer Service Representative - IAM
Kyndryl
Bengaluru · onsite · Posted 1d ago
Sourced from
Undisclosed0–1 yrsfulltimeBengaluru
About a minute. You'll make an account on the way through.
agent · working
- Read this posting0.2s
- Found the form on Naukri · 9 questions to answer1.4s
- Decided the answers for all of them2.5s
- Tailor your résumé to this role
- Waiting for you
Section · 01
About this role
Job Summary
Responsibilities
Being You
Requirements
Preferred Skills and Experience
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Have you been wanting to get into IT but don t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem Want a chance to see lots of career options up close before you choose your path forward Then there s a good chance you ll love being a Customer Service Representative at Kyndryl.
Responsibilities
- Assist customers in resolving technical and service-related issues through effective problem-solving and troubleshooting.
- Serve as the face and voice of Kyndryl, delivering exceptional customer service and support to customers.
- Communicate with customers across multiple channels, including chat, email, and Microsoft Teams.
- Provide concierge-level customer care while ensuring a positive and professional support experience.
- Manage multiple customer requests and priorities in a fast-paced, dynamic environment.
- Collaborate with back-office and support teams to escalate and resolve complex customer issues.
- Build strong relationships with customers through empathy, professionalism, and excellent communication skills.
- Work alongside experienced team members and mentors to continuously develop technical and business knowledge.
- Develop expertise in Microsoft 365 applications, particularly Excel, and gain exposure to a variety of technology platforms.
- Participate in training programs and earn industry-recognized certifications, including Microsoft, Azure, and Google Cloud.
- Continuously enhance customer service, technical support, communication, and problem-solving skills while advancing your career in technology.
Being You
You re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you re open and borderless - naturally inclusive in how you work with others.
Requirements
- Graduate with 0 to 1 year experience.
- Experience in Service Desk role of Providing exceptional support and ensuring customer satisfaction.
- Effectively communicating with users and team members.
- Strong analytical skills required for resolving technical issues efficiently.
- Excel and Microsoft Word& Microsoft Teams
Preferred Skills and Experience
- Experience working with Windows, Mac, or Linux operating systems
- Troubleshooting and problem-solving expertise
- Support help desk experience
- Customer support experience
- Experience modifying approaches and adapting to customer needs
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
Customer Servicecustomer satisfactionCustomer Supportanalytical thinkingemployee referralCustomer Careaws iamcustomer successconciergecloudEmployee EngagementCommunication SkillsBondsHelpdeskMicrosoft AzureLinuxArtificial Intelligence
Section · Company
About Kyndryl
Kyndryl
IT Services & Consulting
23.7k+
employees
2022
4 years old
New York City, USA
US
About
Kyndryl is the world's largest provider of IT infrastructure services, Kyndryl is committed to the health and continuous improvement of the vital systems at the heart of the digital economy.
Industries
IT Services & Consulting
Employee ratings
3,863 reviews
4.0/ 5
Culture
3.9
Career growth
3.1
Work-life
4.1
Employees rate it well for
Work Life Balance562Salary423Work Culture373Learning321Senior Management267
Find them on