Customer Service Representative (English)
Primexbt · Remote · remote · Posted 28d ago
Undisclosed1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
How you are going to make an impact
- Respond to customer queries promptly and efficiently through emails, live chat and phone calls.
- Work together with various departments to address complex problems and escalate issues when necessary.
- Conduct follow-ups with customers to ensure their concerns are resolved. Perform troubleshooting using different diagnostic techniques.
- Record and document repetitive issues to contribute to process improvement.
- Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials.
- Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company.
- Identify and execute initiatives to improve the overall customer experience.
Discover your Fit
- Experience in fintech (forex/crypto).
- 1+ years of online customer support experience.
- Excellent written and oral English.
- Excellent interpersonal and communication skills.
- Ability to manage or navigate stressful situations.
- Experienced with using customer service software, tools and databases
Conditions of work:
Shifts are 2/2 4pm-4am GMT
We are ready to provide for you
- 100% remote job at any place you wish
- Competitive salary based on your experience
- Opportunity to work in international and cross-functional team with challenging and in-demand product
- Performance-based bonus every quarter based on your results
- Medical insurance after probation period
- Additional sick leaves every 6 months
- Birthday gifts
! Please provide cv in English !
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceCustomer ExperienceCustomer SupportTroubleshootingDiagnosticsCustomer Service RepresentativeProcess Improvementmedical insurancemanagementForex
About PrimeXBT
Primexbt
FinTech
30
employees
2018
8 years old
Victoria
HK
About
Established in 2018, PrimeXBT stands at the forefront of the trading world, proudly serving a diverse global community across more than 150 countries. We specialise in Crypto and CFD trading, offering a dynamic range of web and mobile platforms tailored to the varied needs of traders. Our robust ecosystem includes Crypto Futures, Copy Trading, and Global Market trading across Forex, Commodities, Stock Indices, and Cryptocurrencies.
Industries
FinTech
Employee ratings
134 reviews
4.6/ 5
Culture
4.5
Career growth
4.5
Work-life
4.6
Employees rate it well for
Salary21Work Environment13Senior Management8Career Growth4Learning4
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