Customer Service Representative 2

Summary:

Analyzes condition monitoring data (S·O·S, inspections, electronic data, site conditions, equipment history) and provides relevant recommendations for the customer as indicated by the data.

Responsibilities:

• Analyze condition monitoring data (e.g., S·O·S, inspections, electronic data, site conditions, equipment history).
• Provide equipment and/or operation recommendations to customer-facing Dealer representatives derived from condition monitoring data.
• Build collaborative relationships with other condition monitoring personnel (e.g., S·O·S Interpreter) and customer-facing Dealer representatives.
• Use software tools (e.g., Microsoft Excel, Access) to analyze condition monitoring data.
• Provide information for condition monitoring lead tracking and resolution.
• Prepare written reports and recommendations as required by the Dealership.
• Communicate verbal recommendations as required by the Dealer.

Preferred Skills:

• Field/Troubleshooting experience (Service Engineer) in Machine, Automobile, and Construction Industries would be an added advantage.

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