Customer Service Representative 11

The ideal candidate loves talking to people and proactively solving issues.

Whatsapp cv to [phone removed]

Eligibility- Min 6 Month of exp in Chat, Email, Voice & WhatsApp

CTC- 25-30% Hike on current ctc plus night cab pick up

Job Title: Customer Support Executive – Chat, Email, Voice & WhatsApp

1. Customer Handling: Handle customer queries and complaints through voice calls, chat, email, and WhatsApp with professionalism and empathy.
2. Query Resolution: Understand customer concerns, provide accurate information, resolve issues within defined SLA/TAT, and ensure a positive customer experience.
3. Communication Skills: Demonstrate excellent English communication, typing, grammar, comprehension, and active listening skills across voice and non-voice channels.
4. Process & Compliance: Follow defined SOPs, quality standards, data-security guidelines, and escalation procedures while maintaining accurate customer records.
5. Performance & Flexibility: Achieve CSAT, QA, AHT, FCR, productivity, and response-time targets and be comfortable working in rotational shifts, including weekends/holidays, as required.