Customer Service Order Management

Job Title: Customer Service - Order Management

Job Summary:
We are looking for a customer-focused professional to support distribution partners, manage customer orders, and drive revenue growth through effective communication and relationship management.

Key Responsibilities:

• Manage distributor inquiries and provide excellent customer service through calls, emails, and chat.
• Prepare quotations, process and expedite orders, and manage daily worklists.
• Follow up on special pricing requests and coordinate with internal teams for timely resolution.
• Build strong relationships with distributors to identify business opportunities and support revenue growth.
• Collaborate with sales, pricing, production, engineering, and customer support teams to resolve customer concerns.
• Provide competitive pricing solutions and ensure timely follow-ups on customer requirements.
• Participate in meetings to understand distributor priorities and business needs.

Required Skills & Qualifications:

• Bachelor's degree in Business, Engineering, or a related field preferred.
• Strong verbal and written communication skills.
• Good problem-solving, multitasking, and relationship-building abilities.
• Customer service, sales support, order management, or consultative selling experience preferred.

Key Performance Indicators (KPIs):

• Customer Effort Score (CES)
• First Contact Resolution (FCR)
• Revenue Growth

Important Eligibility Requirement:
This position involves access to information controlled under ITAR/EAR regulations. Applicants must meet the applicable U.S. citizenship, permanent residency, or other qualifying U.S. immigration status requirements.