Customer Service Order Management

Job Title: Order Management Customer Service / Senior Specialist

Experience: 3 to 7 Years

Location : Bangalore JP Nagar

Qualification: Bachelors Degree in Business, Commerce, Supply Chain, or related field

Job Description:

looking for an experienced Order Management Customer Service professional to manage key and strategic customer accounts and ensure a high-quality customer experience. The role involves handling complex customer queries, order-to-delivery activities, escalations, and coordination with Sales, Supply Chain, Logistics, Operations, Quality, and Manufacturing teams.

Key Responsibilities:

• Manage key, strategic, and premium customer accounts as the primary customer support contact.
• Handle customer orders, order follow-up, backlog management, delivery commitments, complaints, and escalations.
• Coordinate with Sales, Supply Chain, Planning, Logistics, Quality, Operations, and manufacturing teams for smooth order execution.
• Support forecasting, bookings, PO coverage, and customer commitments.
• Handle critical customer issues and supply-related escalations with timely resolution.
• Conduct customer and internal alignment meetings and ensure proper follow-up.
• Monitor service KPIs and identify opportunities for process and service improvement.
• Maintain accurate customer records and ensure compliance with defined processes and SOPs.
• Support onboarding and guide junior customer service team members.

Candidate Profile:

• 3–9 years of experience in Customer Service, Customer Care, Order Management, Inside Sales Support, or similar customer-facing roles.
• Experience in international B2B or manufacturing environments will be preferred.
• Strong experience in order-to-cash processes, customer escalations, delivery coordination, and cross-functional stakeholder management.
• Good communication, analytical, problem-solving, and customer-handling skills.
• Experience with ERP/CRM systems and MS Excel is preferred.