Customer Service Officer

We're Hiring: Customer Service Officer (CSO)

Company: Fitness First

Job Category: Business Operations

Location: Gurgaon (Ambience Mall)

Workplace Type: On-site

Employment Type: Full-time

Experience: 1–2 years

About the Role

Fitness First is looking for a customer-focused and motivated Customer Service Officer (CSO) to manage front-desk operations, deliver an excellent member experience, and drive membership renewals and sales.

Key Responsibilities

1. Operations

• Manage front-desk activities and ensure a welcoming environment for members and guests.
• Handle membership sales, upgrades, cancellations, and related administration.
• Coordinate with relevant teams to report and resolve facility maintenance issues.

2. Customer Service

• Assist members with their queries and provide information about Fitness First services.
• Handle and resolve member complaints professionally and promptly.
• Build positive member relationships to improve satisfaction and retention.

3. Sales & Renewals

• Proactively contact members to drive membership renewals.
• Identify opportunities for upselling and cross-selling personal training, group fitness, and membership upgrades.
• Explain membership options, negotiate with customers, and help close sales.

Requirements

• A relevant qualification in customer service, sales, business administration, or a related field.
• 1–2 years of experience in customer service, sales, or operations; fitness industry experience is preferred.
• Excellent communication and interpersonal skills.
• Strong customer-handling, negotiation, and sales skills.
• Ability to manage front-desk operations and membership administration.
• A customer-first attitude with a proactive approach to problem-solving and achieving sales targets.

Interested in This Opportunity

Share your updated resume with us on [phone removed] to take the next step in your career with Fitness First!