MUMBAI · FULLTIME
Customer Service Officer
AU Small Finance Bank
Mumbai · onsite · Posted 1d ago
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Undisclosed2–7 yrsfulltimeMumbai
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Section · 01
About this role
Group Company: AU Small Finance Bank Limited
Designation: Customer Service Officer
Office Location:
Position description: Responsible for handling customer queries, providing solutions, and ensuring high service standards at the branch.
Primary Responsibilities:
- - Handle walk-in customers
- Resolve queries and complaints
- Assist in account opening and transactions
- Ensure compliance with KYC norms
Additional Responsibilities:
- - Support branch operations
- Participate in local marketing activities
Reporting Team
- Reporting Designation:
- Reporting Department:
Educational qualifications preferred
- Category:
- Field specialization:
- Degree:
- Academic score: Minimum 50%
- Institution tier: Tier 2 / Tier 3
Required Certification/s: NA
Required Training/s: Customer Service, Core Banking Systems
Required work experience
- Industry: Banking, Financial Services
- Role: Customer Service, Teller
- Years of experience: 1 to 3
Key Performance Indicators: - Customer satisfaction score
- Query resolution time
- Compliance adherence
- Query resolution time
- Compliance adherence
Required Competencies: - Customer Orientation
- Communication Skills
- Problem-solving
- Attention to Detail
- Communication Skills
- Problem-solving
- Attention to Detail
Required Knowledge: - Banking products
- KYC norms
- Branch operations
- KYC norms
- Branch operations
Required Skills: - Interpersonal skills
- MS Office
- CRM usage
- MS Office
- CRM usage
Required abilities
- Physical: NA
- Other: Patience, Empathy
Work Environment Details: Branch-based, customer-facing
Specific requirements
- Travel: Minimal (local marketing)
- Vehicle: Two-Wheeler Vehicle
- Work Permit: Must be authorized to work in India
Other details
- Pay Rate: Fixed + Incentives
- Contract Types: Full-time, Permanent
- Time Constraints: Standard banking hours
- Compliance Related: Adherence to RBI and internal policies
- Union Affiliation:
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
Customer Servicecustomer satisfactioncrmBanking ProductsBanking SystemsBankingCustomer OrientationHandling Customer QueriesCommunication SkillsFinancial ServicescomplianceKYCfinanceBranch OperationsAccount Opening
Section · Company
About AU Small Finance Bank
AU Small Finance Bank
Banking
50.9k+
employees
1996
30 years old
Jaipur, Rajasthan
India
About
AU Small Finance Bank offer banking services such as personal banking, online banking, internet banking, business & corporate banking, insurance, loans, investments, retail banking & much more.
Industries
BankingFinancial Services
Employee ratings
14,223 reviews
3.8/ 5
Culture
3.6
Career growth
3.5
Work-life
3.7
Employees rate it well for
Work Culture1155Work Environment896Salary745Learning675Work Life Balance609
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