Customer Service Officer

Role & responsibilities

Contact existing customers and pitch Top-Up Loan products.

• Understand customer requirements and recommend suitable loan offers.
• Explain product features, eligibility criteria, interest rates, and documentation requirements.
• Generate leads and convert opportunities into successful sales.
• Follow up with customers to complete the sales process.
• Maintain accurate records of customer interactions in the system.
• Achieve monthly sales and productivity targets.
• Ensure compliance with company policies and regulatory guidelines.

Preferred candidate profile

• Excellent verbal communication.
• Customer-centric approach.
• Sales and negotiation skills.
• Target-oriented mindset.
• Ability to handle objections and close sales.