Customer Service Officer

JOB DESCRIPTION

Position TitleOfficer Assembly/ServicingPosition CodeU.EG.CS.NN.4154
Reporting ToHead - PAM Assembly Sub FunctionServicing (PAM)Location Engineering Division, Noida Sector 60

1. JOB PURPOSE

To provide after sales support and development of new Printing and Allied Machines.

1. PRINCIPAL ACCOUNTABILITIES

AccountabilitiesKey Performance Indicators (Accountabilities indicate your primary responsibilities)(Key Performance Indicators are the measurement parameters and target which define your accountabilities and responsibilities).

• After sales support.

• Reduce installation time

• New development and implement

• Trouble shooting by visiting the site and to satisfy to the customer by best services
• Resolve internal and external customer complaint and provide support the Sales dept.

• Coordination and planning with marketing and customer for successful installation within time frame.

• Day by day new improvements and new ideas have to share with design teams which improve quality and fewer problems in machines
• Development of New-collar Printing and Allied Machines

1. INTERACTIONS

Internal Interaction

Within departments and functions.


External Interactions (Outside the Organization)

All customers

1. SKILLS AND KNOWLEDGE

Educational Qualifications, Relevant Experience & Relevant Industry Experience

BE/B.Tech Diploma in Mech. Engg. 4-7

1. Technical and Behavioral Skills

Technical SkillsBehavioral SkillsProduction PlanningApplied LearningQuality Assurance Adapting & Responding to ChangeMaterials Management Initiating action (Initiative)Final finishing of the product Communication SkillsDispatch Management After sales support Communication Skills