Customer Service Officer

Education : B.Com / M.Com/Diploma in Logistics & SCM

Experience : 5 to 6 Years of professional experience

Key activities :

1. Receipt of Purchase orders from end customers (OEM's, Distributor etc)
2. Scrutiny of orders for correctness and completeness for agreed terms and conditions (Payment term, Delivery term, Currency, Price, Trade discount etc)
3. Booking of sales orders in SAP, based on normal or special pricing and send order acknowledgment copy to customer on time
4. Aligning with Sales / Factory / Customer for any special actions on the orders
5. Logistics co-ordination for shipments
6. Communication to customers on order status, open orders and Priority order status on time to time.
7. Checking and updating the customers master data on time to time in SAP in consultation with Commercial team
8. Handling of customer complaints & return shipment
9. Keeping monthly track of MIS and defined KPI's
10. Monitoring accuracy of orders placed by customer and timely updating to management
11. Sharing DN report with Distributor for complete shipment consolidation
12. On time sharing of DN details from Germany warehouse to get the FF details from customer
13. Issuing Proforma invoice to Advance customer & follow up for payment before releasing the DN
14. Responsible for customer's EDI management as & when / where applicable