Customer Service Officer & Valuer

Group Company: AU Small Finance Bank Limited

Designation: Customer Service Officer & Valuer

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

• Reporting Designation: #*Reporting Designation*#
• Reporting Department: #*Reporting Department*#
  
  

Educational Qualifications Preferred

#*Education and Experience*#

• Category: #*Category*#
• Field specialization: #*Field specialization*#
• Degree: #*Degree*#
• Academic score: #*Academic score*#
• Institution tier: #*Institution tier*#
  
  

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

• Industry: #*Industry*#
• Role: #*Role*#
• Years of experience: #*Years of experience*#
  
  

Job Brief:- AU Small Finance Bank Limited is seeking a dedicated and detail-oriented professional to join our Operations and Services team. This role involves managing customer interactions with a focus on delivering exceptional service while also conducting accurate and compliant property valuations to support our lending processes. The ideal candidate will possess strong analytical skills, a thorough understanding of financial services operations, and the ability to assess property values in line with regulatory standards. This position plays a critical role in ensuring customer satisfaction and supporting the bank's risk management through precise valuation and service excellence.

Responsibilities:-

• Manage and resolve customer inquiries and complaints promptly, ensuring a high level of customer satisfaction in line with the bank's service standards.
• Conduct thorough property valuations by inspecting properties, analyzing market trends, and preparing detailed valuation reports to support loan underwriting decisions.
• Collaborate with the credit and risk teams to ensure valuations meet regulatory compliance and internal policies.
• Maintain accurate records of customer interactions and valuation reports in the bank's systems for audit and reference purposes.
• Provide guidance and support to customers regarding loan products, documentation requirements, and valuation processes.
• Identify opportunities to improve customer service processes and valuation methodologies to enhance operational efficiency.
• Coordinate with external agencies, such as legal and property consultants, to verify property ownership and legal clearances.
• Stay updated with changes in real estate market conditions, regulatory requirements, and industry best practices to ensure compliance and accuracy.
• Assist in training junior staff on customer service protocols and valuation techniques to maintain team competency.
• Prepare periodic reports on customer service metrics and valuation activities for management review.
  
  

Skill:-

• Customer Relationship Management
• Property Valuation Techniques
• Financial Analysis
• Regulatory Compliance
• Risk Assessment
• Report Writing and Documentation
• Market Research and Trend Analysis
• Loan Processing Knowledge
• Communication and Interpersonal Skills
• Problem Solving and Conflict Resolution
• Data Management Systems
• Team Collaboration
  
  

Preferred Qualifications:-

• Bachelor's degree in Finance, Business Administration, Real Estate, or a related field.
• Professional certification in property valuation or real estate appraisal is highly desirable.
• Minimum of 3-5 years of experience in customer service within the financial services sector, with proven expertise in property valuation.
• Strong knowledge of banking regulations, loan processing, and risk assessment related to property-backed lending.
  
  

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

• Physical: #*Physical*#
• Other: #*Other*#
  
  

Work Environment Details: #*Work Environment Details*#

Specific Requirements

• Travel: #*Travel*#
• Vehicle: #*Vehicle*#
• Work Permit: #*Work Permit*#
  
  

Other Details

• Pay Rate: #*Pay Rate*#
• Contract Types: #*Contract Types*#
• Time Constraints: #*Time Constraints*#
• Compliance Related: #*Compliance Related*#
• Union Affiliation: #*Union Affiliation*#