Customer Service Officer & Valuer

Group Company: AU Small Finance Bank Limited

Designation: Customer Service Officer & Valuer

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

• Reporting Designation: #*Reporting Designation*#
• Reporting Department: #*Reporting Department*#
  
  

Educational Qualifications Preferred

#*Education and Experience*#

• Category: #*Category*#
• Field specialization: #*Field specialization*#
• Degree: #*Degree*#
• Academic score: #*Academic score*#
• Institution tier: #*Institution tier*#
  
  

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

• Industry: #*Industry*#
• Role: #*Role*#
• Years of experience: #*Years of experience*#
  
  

Job Brief:- Join AU Small Finance Bank Limited's Operations and Services team as a key contributor responsible for delivering exceptional customer service while accurately assessing and valuing assets to support lending decisions. This role demands a blend of strong interpersonal skills and technical expertise in asset valuation within the financial services sector. The successful candidate will act as a liaison between customers and the bank, ensuring seamless service delivery, while also conducting thorough evaluations of collateral to mitigate risk and uphold the bank's credit standards. This position requires a detail-oriented professional capable of managing multiple tasks efficiently in a dynamic banking environment.

Responsibilities:-

• Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing timely and accurate information about banking products and services.
• Conduct comprehensive valuations of various asset types including real estate, vehicles, and machinery to support loan underwriting and risk assessment processes.
• Collaborate with credit and risk teams to ensure asset valuations align with regulatory requirements and internal policies.
• Maintain detailed records of customer interactions, asset evaluations, and related documentation to ensure compliance and audit readiness.
• Identify opportunities to enhance customer satisfaction by streamlining service processes and providing feedback to management.
• Coordinate with field officers and external vendors for on-site asset inspections and verification when necessary.
• Analyze market trends and property values to provide accurate and up-to-date valuation reports.
• Assist in training junior staff on customer service protocols and valuation methodologies to maintain high operational standards.
• Ensure adherence to all regulatory guidelines and internal controls related to customer service and asset valuation activities.
• Prepare and present valuation reports and customer service performance metrics to senior management.
  
  

Skill:-

• Asset Valuation Techniques
• Customer Relationship Management (CRM)
• Financial Risk Assessment
• Regulatory Compliance in Banking
• Report Writing and Documentation
• Market Analysis and Research
• Effective Communication
• Problem Solving and Conflict Resolution
• Time Management and Multitasking
• Use of Valuation Software Tools
• Data Accuracy and Attention to Detail
• Team Collaboration and Training
  
  

Preferred Qualifications:-

• Bachelor's degree in Finance, Business Administration, Real Estate, or a related field; professional certification in valuation or customer service is an advantage.
• Minimum of 3-5 years of experience in customer service and asset valuation within the financial services or banking industry.
  
  

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

• Physical: #*Physical*#
• Other: #*Other*#
  
  

Work Environment Details: #*Work Environment Details*#

Specific Requirements

• Travel: #*Travel*#
• Vehicle: #*Vehicle*#
• Work Permit: #*Work Permit*#
  
  

Other Details

• Pay Rate: #*Pay Rate*#
• Contract Types: #*Contract Types*#
• Time Constraints: #*Time Constraints*#
• Compliance Related: #*Compliance Related*#
• Union Affiliation: #*Union Affiliation*#