Customer Service Officer & Valuer

• Perform gold purity checks correctly using the banks methods. Make sure gold valuation is accurate and follows all rules.
• Prepare clear and complete appraisal documents, keep records updated, and follow UV and documentation guidelines.
• Follow all SOPs, KYC, and audit requirements while handling and storing gold safely. Report any suspicious, lowpurity, or doubtful cases immediately.
• Support loan disbursal, renewals, followup for overdue or spurious cases, and help in NPA auction coordination while meeting timelines.
• Process customer transactions, maintain accuracy, and work with external valuers when needed.
• Explain the valuation results to customers in simple terms, handle their queries, coordinate with branch teams for smooth service, and ensure timely submission of documents to CPC after audit.

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