Customer Service Manager

Location Mumbai

Company Alstom

Take on a new challenge and apply your customer service, railway systems, and techno-commercial expertise in our Parts Overhaul Services business.

youll lead the end-to-end customer relationship for Metro Parts, Repairs, Overhaul and Warranty Services, from opportunity identification through order execution, delivery, and payment.

Working closely with Engineering, Supply Chain, Procurement, Quality, Finance, Sales, and Operations, youll drive customer satisfaction, delivery performance, business growth, and continuous improvement.

We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that will help you succeed and grow in this role:

Railway experience, customer-facing field exposure, Quality/Audit knowledge, and data analytics experience would be advantageous.

youll work closely with:

Join a dynamic Services environment where youll combine customer management, railway technical knowledge, commercial awareness, and operational delivery.

youll collaborate across functions, contribute to Metro Parts Overhaul activities, develop long-term customer solutions, and help continuously improve service performance.

you dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you!