Customer Service Manager
the Sleep Company · Hyderabad · onsite · Posted 34d ago
Undisclosed2–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Welcome and engage every customer upon entry, creating a warm and inviting first impression.
- Initiate conversations to understand the customer's purpose of visit and capture essential details to establish rapport and personalize their experience.
- Listen actively and empathize with customers to accurately identify their needs and the specific products or services they are seeking.
- Guide and connect customers with the appropriate store staff, ensuring a smooth and informed handover for continued assistance.
- Monitor customer flow and prioritize support, ensuring every visitor receives timely attention.
- Resolve minor queries on the spot and escalate concerns when necessary to uphold service standards.
- Maintain updated knowledge of store offerings to provide accurate initial guidance and enhance customer trust.
- Gender: Female
- Experience (in yrs): 2 yrs and above
- Target Industry / Profile Background: Hospitality, Automobile, Customer Service Industry, Airhostess Background.
Sourced from naukri
Skills
Customer ServicecrmCustomer CareCustomer InteractionCustomer HandlingGood communication
About The Sleep Company
the Sleep Company
Furniture & Furnishing
1.4k+
employees
2019
7 years old
Mumbai,Maharashtra
India
About
The company specializes in innovative sleep products, utilizing advanced technology to enhance sleep quality and user experience in the sleep industry.
Industries
Furniture & Furnishing
Employee ratings
291 reviews
4.2/ 5
Culture
4.1
Career growth
4.1
Work-life
4.1
Employees rate it well for
Senior Management38Salary31Learning31Work Culture23Career Growth16
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