Customer Service Manager

Assistant Manager Applications

Experience: 6-10 Years
Qualification: BE Mechanical / Diploma in Engineering
Location: Pan India
Industry Preference: Industrial Equipment / Manufacturing / Pharma Machinery

Key Responsibilities:

• Independently manage and oversee customer service and application support functions across India.
• Lead, mentor, and manage Junior Service Engineers to achieve service objectives.
• Handle customer complaints efficiently and ensure effective closure within stipulated timelines.
• Act as the escalation point for critical customer issues and drive customer satisfaction.
• Coordinate with Sales, Design, Production, and other internal teams for timely resolution of customer requirements.
• Travel extensively across India to visit customers, address service concerns, and provide technical support.
• Maintain strong customer relationships and ensure excellent communication with internal and external stakeholders.
• Analyse service reports, customer feedback, and complaint trends to drive continuous improvement.

Desired Skills:

• Strong leadership and team management skills.
• Excellent communication and customer handling abilities.
• Strong problem-solving and complaint resolution skills.
• Good data compilation and reporting capabilities.
• Responsive, proactive, and customer-focused approach.

Preferred Profile:

• 6-10 years of experience in Industrial Sales & Service, Customer Support, or Application Engineering.
• Experience in managing pan-India service operations and customer escalations.
• Exposure to pharmaceutical or industrial manufacturing sectors will be an added advantage.
• Willingness to travel extensively across India.