Customer Service Manager

Roles and Responsibilities

• Manage customer service operations, ensuring timely resolution of customer complaints and grievances.
  
• Handle customer queries, concerns, and feedback through various channels (phone, email, chat).
  
• Develop and implement effective strategies for improving customer satisfaction ratings.
  
• Collaborate with internal teams to resolve complex issues related to product quality, delivery schedules, etc.
  
• Analyze data to identify trends and areas for improvement in the after-sales service process.