Customer Service Manager-SUPPORT SERVICES-Customer Service
Kotak Mahindra Prime · Hyderabad · onsite · Posted 69d ago
Not disclosed5–7 yrsfulltimeSourced from
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About this role
Support Services-Customer Service - Customer Service Manager - Quality Analyst
KMPL–Grade M3 –Location-Mumbai
Job Role
KMPL–Grade M3 –Location-Mumbai
Job Role
- Monitoring and Evaluation:2. Regularly monitor emails and calls to evaluate performance and identify areas for improvement.
- Process Improvement:4. Implement process improvements to enhance the efficiency and effectiveness of communication channels.
- Customer Feedback Analysis:6. Analyse customer feedback to identify trends and areas for improvement in communication strategies.
- Prepare regular reports on communication quality metrics and present findings to National Head Customer Service.
- Experience:- 5 years+ as a Quality Analyst preferably Service quality, Prior Experience of Customer Service in Retail Assets.
- Skills:- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in quality management systems and tools.
- Knowledge of regulatory requirements related to loan products
- Knowledge of system understanding and should have a proficiency in South Indian Languages.
Sourced from foundit
Skills
Proficiency in South Indian LanguagesRegulatory requirements related to loan productsQuality management systems and tools
About Kotak Mahindra Prime
Kotak Mahindra Prime
NBFC
2.4k+
employees
1996
30 years old
Mumbai, Maharashtra
India
₹4.8L PA avg
Avg at Kotak Mahindra Prime
About
A leading car finance entity in India, providing a range of financing solutions for passenger vehicles and two-wheelers, supporting dealers and retail clients.
Industries
NBFC
Employee ratings
10 reviews
4.0/ 5
Culture
3.7
Career growth
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