Customer Service Intern

Company Description Globiva is one of India's fastest growing Business Process Management (BPM) companies, focused on delivering strong customer experiences for a diverse client base. Since starting operations in 2018, Globiva has grown to over 5,000 employees, serving more than 40 customers from delivery centers in Gurugram, Bengaluru, and Kolkata. The organization is built on core principles of Employee First, Value Delivery, and Customer Focus, which support a flexible and agile work environment. Globiva provides solutions in customer interaction, content curation, and finance and accounting, including support for automation and advanced F&A processes. Potential team members can expect to join a dynamic company that invests in people and continuously adapts to evolving client needs.

Role Description This is a full-time, on-site Customer Service Intern role based in Gurugram. The intern will assist in handling customer inquiries and concerns via phone, email, and chat, ensuring prompt, clear, and courteous responses. Day-to-day responsibilities include logging and tracking interactions, resolving basic service issues, and escalating complex queries to senior team members as needed. The role involves learning and following standard operating procedures, maintaining accurate records, and supporting initiatives to improve customer satisfaction and experience. The intern will collaborate with the customer service team, participate in training sessions, and contribute to achieving performance and quality targets.

Qualifications

• Candidates should possess strong Customer Service and Customer Support skills to handle inquiries and assist customers effectively.
• Candidates should possess Customer Satisfaction and Customer Experience skills to help maintain high-quality interactions and positive outcomes.
• Candidates should possess professional Phone Etiquette skills to communicate clearly, respectfully, and efficiently with customers.
• Good verbal and written communication skills in English and local languages.
• Ability to learn quickly, follow processes, and work in a structured, target-driven environment.
• Basic computer proficiency, including typing and navigating CRM or support tools (training will be provided).
• Strong interpersonal skills, patience, and a customer-centric mindset.
• Prior internship or academic project exposure in customer-facing roles is an advantage but not mandatory.
• Minimum educational qualification: pursuing or completed a diploma, undergraduate degree, or equivalent in any discipline.